what do you do if a package was delivered to the wrong address

What Happens if My Shipping Address is Wrong?

Posted by Fifty. Thompson on Jun 4, 2018 11:46:05 AM

One of the nearly frustrating things in the shipping procedure is realizing that yous – or a customer – have accidentally shipped a packet to the incorrect accost, such as an old accost. Fortunately, in some circumstances, you lot can right this seemingly uncorrectable mistake –if y'all catch the mistake earlier the package has been delivered. Depending on what carrier you are using and when you catch the error, you do take some options.

Major Carriers and When They Tin can Correct the Address

DHL Shipments, International Just

When aircraft internationally with DHL, a change of delivery accost is only possible if both the incorrect and correct address belong to the same commitment area of DHL's delivery service provider. If the shipment is still in transit, DHL requires a Letter of the alphabet of Authority and the reason for the change. This will oft delay the package for up to 48 hours, simply the package will then be delivered to the correct location.

When DHL receives a package, they will virtually e'er contact the receiver for the correct address. Sometimes, if the receiver is non available, the shipper may likewise be contacted.

For Imports to the Us through DHL

Once the package arrives in the U.s., which yous can tell by monitoring the tracking number, you can alter the address online using theOn Demand Delivery Site feature. Even so, this request MUST BE made betwixt the time when the package's arrival to the US and when the parcel arrives at the service station, so very close monitoring of the tracking code is required.

For Exports Out of the United states through DHL

Once the Letter of Dominance is completed, a trace can be opened on the packet to take the commitment address changed. Because of the speed at which DHL packages are delivered, it's of the utmost importance that you complete and return your Letter of Say-so every bit soon as possible to get the address changed.

If you realize that y'all shipped a package to the wrong address, DHL has excellent client service and volition piece of work with y'all to get the package delivered to the correct location.

DHL's customer servicenumber is 317-554-5191.

FedEx Shipments

If you are the shipper, you lot must contact FedEx Customer Service to change the address. You tin can call them at 1-800-463-3339. You will exist billed a $12.l service accuse.

If you are the intended recipient, and you wish to provide boosted information almost the aircraft accost (add a suite or apartment number, etc), y'all can call FedEx Client Service at the phone number above.

In some cases, such as when a parcel or parcel is shipped to a PO Box, FedEx will hold the shipment at their nearest facility. An ID and proof of address will need to be provided to retrieve the packet likewise as a signature. You will know if your package is held when y'all expect at the tracking data.

UPS Shipments

Once UPS identifies an "undeliverable accost," y'all can right it on the UPS website. Note that y'all can only modify sure components of your accost with UPS. You can modify city, goose egg lawmaking, add a room, suite, or floor, simply you cannot change the street name and number. These packages will be returned to sender.

ane) Enter your tracking number on the UPS website.
2) Later entering your Tracking Number, look at the Tracking Details page.
3)Select the push button "Correct My Accost."
So you can correct and update your address. You can contact UPS Client Service at 1-800-742-5877.

In add-on, you can sometimes redirect a package using UPS' MyChoice services. Some limited features are free, but for a modest price, yous tin redirect a parcel to an Admission Bespeak so that you can pick upward the package (with proof of identity) at your earliest convenience.

USPS Shipments

USPS offers Package Intercept if you are shipping within the Usa. If your parcel has not been delivered or released for commitment and it is eligible (must have a tracking number or extra services, and must not be Standard Post and Periodicals, etc…) USPS will make every try to locate your item, redirect information technology, and evangelize it to the right address. You lot volition have to pay the Package Intercept fee plus the estimated package shipping price if your parcel is rerouted. To doUSPS Package Intercept, you will demand to log in to your USPS account and submit your request.

Sometimes if you telephone call your local post function earlier a shipment arrives, they can agree the packages with the incorrect address. This works well if you moved but are still local. Exist prepared with proof of identification and previous address.

If the Package is Coming to Y'all

If you are the intended recipient of the package and non the shipper – and your package has not been delivered – contact the person or business concern aircraft the packet to request a change of address as soon every bit possible. They may or may not exist able to aid. The sooner you contact them, the improve chance y'all and they accept of correcting the mistake.

If yous are the intended recipient of the package, and you find out the package has already been delivered to an incorrect address, in that location is not as much you can do. Yous can besides contact the person or business shipping the address for assist and to come across if there is anything they can do. You tin attempt to locate the package with the tracking number. If possible, you tin pick it up at the incorrect accost.

Sometimes the person who now occupies the place that your package was delivered to will transport the bundle back to the sender because of the incorrect name, which you lot can and so accept rerouted one time the tracking reflects the return.

If Your Client Provides You with the Incorrect Address

If your customer provided you with the incorrect accost, yous may or may not be able to right the fault – based on when the customer alerts you lot that they take provided you with an incorrect address.

There is a minor window of fourth dimension afterward a customer places an order and before the order has been shipped. If yous find out before the packet has been shipped, there are two options. 1) Brand annotation of the address and ship to right address. two) Cancel the transaction and have the buyer replace the order with the correct aircraft address. In this case, ship the buyer a message. Hopefully, you can assistance the client correct the accost before the package has been delivered.

If y'all find out subsequently the bundle has already been shipped, you are not responsible for replacing the bundle. At that place are some things you can practise to help your client have a meliorate experience. You can help the intended recipient locate the package, empathize with the intended recipient, also as offer a discounted coupon code for your customer to reorder the shipment.

Although shipping a bundle to the wrong address is not ideal, information technology'south not always an unfixable mistake. You may take some options, especially if you catch the error early on.

Find out the other secrets to aircraft your packages successfully past downloading our guide to packages below.

Topics: International Aircraft, Domestic Shipping

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Source: http://blog.optimalship.com/what-happens-if-my-shipping-address-is-wrong